tldr: 30 Day Return Policy. Within reason.

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Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: Gift cards Downloadable software products.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Exceptions: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery Refunds (if applicable).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at chris@ilovemud.com.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chris@ilovemud.com and send your item to: Muddy Waters Coffee Co Inc, 4159 CENTRAL AVENUE, MCKINLEYVILLE CA 95519, United States.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping: To return your product, you should mail your product to: Muddy Waters Coffee Co Inc, 4159 CENTRAL AVENUE, MCKINLEYVILLE CA 95519, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned

★ Latest Reviews

Customers 🧡 Us

65 reviews
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D
Sumatra
Denise Bearding
Sumatran coffee beans

These are the smoothest, richest, and most delectable coffee beans I’ve tasted!

J
Timor
JT
Tasty

I Love Mud isn't just a name it's the passion behind the roast and it shows with Timor. It also helps to make great cold brew.

P
Feline Friends
Paula Hale
So good

The picture on the package of this delicious coffee looks just like my special feline rescue kitty. Turns out this is my all time favorite coffee; rich and full flavored with a hint of innate chocolate. So good!

J
Bully Blend
Jennifer Hadley
This is my #1 favorite coffee

I initially bought this coffee for a couple different reasons, one being that it gives back to animal shelters. The other reason was because of the flavor profile. I was not disappointed! This coffee is a perfect cup of coffee. It is smooth, well rounded, and has low acidity. I have made cold brew with it in a Fresh Press (highly recommend this method) as well as brewed in my coffee maker. My husband is picky about coffee and he likes this so much that we bought a 5 pound bag so he can take it to work as well. I am so happy I tried this blend!

T
Coast Guard
Tracy Bowen
Coast Guard is AWESOME!!

Actually every coffee we've had from Muddy Waters has been amazing. I originally ordered Coast Guard because of the percentage of Ethiopian (the coffee my husband prefers.) It was the perfect choice, Coast Guard is rich and smooth and quickly became his favorite!!

AND Muddy Waters customer service is Off The Hook!!