tldr: 30 Day Return Policy. Within reason.

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Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: Gift cards Downloadable software products.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Exceptions: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery Refunds (if applicable).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at chris@ilovemud.com.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chris@ilovemud.com and send your item to: Muddy Waters Coffee Co Inc, 4159 CENTRAL AVENUE, MCKINLEYVILLE CA 95519, United States.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping: To return your product, you should mail your product to: Muddy Waters Coffee Co Inc, 4159 CENTRAL AVENUE, MCKINLEYVILLE CA 95519, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned

★ Latest Reviews

Customers 🧡 Us

95 reviews
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L
Bali Blue Moon
Lindsay DeRoche
Great Coffee

We ran out of our regular coffee one morning about a month into the pandemic. We dug around our freezer and found a forgotten bag of Bali Blue someone had given us as gift from a trip to California. We thought why not try it, so we ground it up and had the best cup of coffee either of us had had in months. The following morning’s cup was just as good, and we have been hooked ever since. It’s been over a year now and I can’t imagine having anything else in the morning. I love this coffee, it’s so consistent and smooth. I highly recommend it!

J
Partner Rescue
Jessica Shieman
Good Stuff

I mostly got this particular coffee because it helps animal shelters, and I liked that it was a medium roast (need more caffeine than dark). It is satisfying and does the job.

L
Greeny Blues Blend
Lumieresoso
Second package purchased !!!

here, I bought my second packet of this "Greeny Blues coffee" nectar !! I took so much pleasure in rediscovering this aroma and this intoxicating taste !!! Served with homemade maple syrup pancakes😋😋😋I highly recommend it !!!

My favorite coffee

I love all of your coffees. Your Sumatran was the reason I started drinking coffee 18 or 19 years ago. I live in Southern California, now, and your coffee is the only one I have at home.

I Got the Blues

Sumatran is my go-to coffee -- I try all different kinds and blends, but that's the one I keep coming back to -- and I'm really liking this blend of 50% Sumatra/50% Peru. The description is accurate, this is a mix of the mellow, almost sweet Sumatra flavor with the nutty Peruvian. Definitely worth a try if you like Sumatra or any of the Indonesian blends.