tldr: 30 Day Return Policy. Within reason.

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Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: Gift cards Downloadable software products.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Exceptions: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery Refunds (if applicable).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at chris@ilovemud.com.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chris@ilovemud.com and send your item to: Muddy Waters Coffee Co Inc, 4159 CENTRAL AVENUE, MCKINLEYVILLE CA 95519, United States.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping: To return your product, you should mail your product to: Muddy Waters Coffee Co Inc, 4159 CENTRAL AVENUE, MCKINLEYVILLE CA 95519, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned

★ Latest Reviews

Customers 🧡 Us

299 reviews
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Perfect cup of Coffee

Really enjoyed this dark roast; bold and smooth flavor.

L
Sumatra
Lorie
Amazing coffee

Really enjoyed this coffee!

K
Decaf
Katrina M
Amazing Decaf!

I can’t handle caffeine but love the flavor and aroma of coffee. I’m so glad I found this decaf– it has such a smooth but still robust flavor. And it makes a great espresso!

Fern Canyon!

Seems like every time we try a new (to us) coffee from Muddy Waters, we find a new favorite! We tried Fern Canyon because the description sounded yummy, and because my stepson, a California State Park Ranger, took us hiking there a while back. Every time I take a sip of Fern Canyon coffee, I am transported back to that beautiful, verdant place. Delicious coffee, lovely memory. What better way could there be to start the day!

L
Humboldt Blend
Lindy Johnson

Very good coffee